Responsible Gaming
at fb977
fb977 believes that gambling should always be an enjoyable form of entertainment — never a source of stress or financial hardship. Our responsible gaming framework gives every Bangladeshi player the tools, resources, and support they need to stay in control at all times.
1 Our Commitment to Responsible Gaming
At fb977, responsible gaming is not a checkbox or an afterthought — it is a core value woven into every aspect of how we operate. We are committed to providing a safe, fair, and transparent platform where Bangladeshi players can enjoy live cricket betting, premium slots, and live casino games with full confidence that their wellbeing is our highest priority.
Gambling is a legal form of adult entertainment, and the vast majority of players on fb977 engage with our platform recreationally and within healthy boundaries. We recognise, however, that for a small number of individuals, gambling can develop into a problematic behaviour that affects their finances, relationships, and mental health. fb977 takes this risk seriously and invests in the tools, policies, and support structures needed to identify, assist, and protect vulnerable players.
Our responsible gaming programme is built around four pillars: prevention (ensuring only eligible adults can register), empowerment (providing players with tools to set their own limits), detection (monitoring gameplay patterns for signs of problem gambling), and support (connecting players who need help with appropriate resources and professional assistance).
fb977 operates a strict 18+ only policy. No person under the age of 18 may register an account, deposit funds, or place a wager on the fb977 platform. We enforce this through robust identity verification checks at registration and at the point of withdrawal.
Certified Fair Play
All games on fb977 use certified random number generators (RNGs) audited by independent testing laboratories. Every outcome is provably fair, giving players genuine peace of mind that results are never manipulated.
SSL-Encrypted Security
Your personal and financial data is protected by TLS 1.3 encryption across every connection to fb977. Payment transactions via bKash, Nagad, and Rocket are processed through secure, verified channels only.
Proactive Monitoring
Our platform continuously monitors player behaviour for indicators of problem gambling. Where patterns of concern are identified, our trained support team will reach out proactively to offer guidance and resources — in English, 24/7.
Transparent Odds
fb977 displays clear, honest odds across all betting markets and game return-to-player (RTP) percentages are disclosed for every slot title. Players always know the expected payout rates before they wager.
Empathetic Support Team
Our 24/7 English-language support team is specifically trained to handle responsible gaming conversations with sensitivity, discretion, and without judgment. Whether you have a concern about your own play or that of someone you know, we are here to listen.
Player Education
fb977 provides clear, honest educational content to help all players understand how gambling works, how to recognise the difference between entertainment and problem gambling, and how to access help when needed.
2 Age Restriction — 18+ Only
fb977 maintains an absolute minimum age requirement of 18 years for all players. This is a non-negotiable condition of using the platform, and it applies to all residents of Bangladesh and any other jurisdiction in which fb977 operates.
Protecting Minors Online
If you share your device or household with individuals under 18 years of age, fb977 strongly recommends taking the following steps to prevent underage access:
- Never share your fb977 account credentials with any other person, regardless of their age;
- Enable parental control or content-filtering software on shared devices — tools such as Net Nanny, Qustodio, or your device's built-in parental controls can restrict access to gambling sites;
- Always log out of your fb977 account when you finish your session, especially on shared computers or mobile devices;
- Store your login details securely and never write them down in a location accessible to others.
fb977 cooperates fully with any lawful request to verify the age and identity of a player, and we take a zero-tolerance approach to underage gambling.
3 Player Protection Tools
fb977 puts you in control of your gambling activity. The following tools are available to every registered player at no cost and can be activated or adjusted at any time by contacting our support team at [email protected]. All tool requests are processed within one business day.
Deposit Limits
Set a maximum deposit amount for a defined period — daily, weekly, or monthly. Once your limit is reached, the platform will not process additional deposits until the period resets. Requests to reduce a deposit limit take effect immediately; requests to increase a limit are subject to a 7-day cooling-off period.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. When your loss limit is reached, your account will be temporarily restricted from placing further wagers until the period expires. This tool is particularly useful for players who want a hard cap on their financial exposure per session or per week.
Session Time Limits
Set a maximum session duration after which you will be automatically logged out of your fb977 account. You can configure this limit on a per-session basis. When your session time approaches its limit, you will receive an on-screen notification giving you the opportunity to wrap up and log out voluntarily before the automatic logout occurs.
Reality Check Reminders
Enable periodic on-screen reminders that display your current session duration and a summary of your net win/loss position. These reminders appear at regular intervals (configurable from every 15 minutes to every 60 minutes) and are designed to keep you grounded in the reality of your current gambling activity.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, you will not be able to log in to your fb977 account or place any wagers. Your account, balance, and personal data are preserved and fully accessible when the cool-off period ends.
Marketing Opt-Out
Withdraw your consent to receive promotional emails, bonus offers, and marketing communications at any time. Players who feel that promotional messages are triggering unwanted gambling urges can opt out immediately via our support team. fb977 will permanently suppress all marketing communications upon request, with no questions asked.
4 Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Most people who gamble problematically do not identify themselves as having a problem — at least not initially. The following warning signs are recognised indicators that gambling may be moving from a recreational activity to something more serious. If you recognise several of these signs in yourself or in someone close to you, it is important to seek help promptly.
Placing larger or more frequent bets specifically to try to win back money you have already lost — and feeling compelled to continue until you "break even".
Spending money on gambling that was allocated for essential expenses such as rent, food, utility bills, or education fees — or borrowing money specifically to fund gambling.
Finding it difficult or impossible to stop gambling once you have started, even when you intended to play for only a short period or a small amount.
Spending significant amounts of time thinking about past gambling sessions, planning future bets, or finding ways to access more funds for gambling, even when engaged in other activities.
Concealing the extent of your gambling from family members, friends, or colleagues — lying about time spent gambling or the amounts of money involved.
Missing work, neglecting family obligations, or withdrawing from social relationships as a direct result of time or money spent on gambling.
Gambling primarily to cope with feelings of stress, anxiety, depression, loneliness, or boredom — using gambling as an emotional escape rather than entertainment.
Needing to gamble with increasingly large amounts of money in order to feel the same level of excitement or satisfaction that smaller stakes previously provided.
5 Self-Assessment Questionnaire
The following questions are adapted from widely used clinical screening tools for problem gambling. Answer honestly — this questionnaire is for your benefit only and your responses are not shared with fb977 or any third party. If you answer "yes" to three or more of these questions, we strongly encourage you to seek support.
Have you, in the past 12 months…
6 Self-Exclusion
Self-exclusion is the most powerful player protection tool available on fb977. When you self-exclude, your account is permanently deactivated and you are blocked from registering a new account for the duration of the exclusion period. All marketing communications are immediately suppressed. Self-exclusion is available in two forms:
Time-Limited Self-Exclusion
Choose a fixed exclusion period of 6 months, 1 year, 2 years, or 3 years. During this period, your account is completely deactivated and you cannot log in, deposit, or place wagers. At the end of the exclusion period, your account will not automatically reactivate — you must contact support to request reinstatement, which is subject to a mandatory 7-day reflection period.
Permanent Self-Exclusion
Request a permanent, irrevocable closure of your fb977 account. This option is recommended for players who have determined that online gambling is causing serious harm to their finances, relationships, or wellbeing. A permanently excluded account cannot be reinstated under any circumstances. Any remaining balance will be returned to your verified payment method within 5 business days.
How to Request Self-Exclusion
- Send an email to [email protected] with the subject line "Self-Exclusion Request";
- In the email body, state your registered username, registered mobile number, and whether you are requesting a time-limited or permanent exclusion;
- For time-limited exclusion, specify your preferred duration (6 months, 1 year, 2 years, or 3 years);
- Our support team will process your request within 24 hours and send you a written confirmation that your account has been deactivated;
- If you do not receive a confirmation email within 24 hours, please follow up immediately — do not assume your exclusion is active until you receive written confirmation.
7 Support Resources
If you or someone you know is struggling with problem gambling, professional help is available. Below are some of the types of organisations and support services that can provide confidential assistance. fb977 strongly encourages any player experiencing gambling-related difficulties to reach out to an appropriate professional service alongside — or instead of — contacting our own support team.
Counselling Helplines
Many countries have free, confidential telephone helplines staffed by trained gambling counsellors. If you are based in Bangladesh, please contact the National Mental Health Institute (NIMH) or a local mental health NGO for referral to appropriate gambling counselling services.
Gamblers Anonymous
Gamblers Anonymous (GA) is a global peer-support fellowship for people affected by problem gambling. GA meetings follow a 12-step programme and provide a non-judgmental environment to share experiences and build recovery with the support of others in similar situations.
Mental Health Services
Problem gambling is closely linked to anxiety, depression, and other mental health conditions. Bangladesh has a growing network of private and public mental health clinics in Dhaka, Chittagong, and other major cities where qualified psychologists can provide evidence-based treatment.
Family Support
Problem gambling affects not just the individual but also their family members. Gam-Anon is an international fellowship specifically for families and friends of people with gambling problems, offering guidance and emotional support to those living with or affected by another person's gambling behaviour.
8 Contact Our Responsible Gaming Team
fb977's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, including public holidays in Bangladesh such as Eid, Victory Day, and Independence Day. We respond to all responsible gaming enquiries with priority handling — your message will never be placed in a general support queue.
Whether you want to set a deposit limit, activate a cool-off, request self-exclusion, ask a question about our policies, or simply talk to someone about your gambling activity, we are here for you. There is no judgment — only genuine, compassionate support.
Reach Our Responsible Gaming Team
Available 24/7 — including all Bangladeshi public holidays
Responsible Gaming Enquiries, Self-Exclusion Requests, Deposit Limit Changes, Cool-Off Activations
Please use the subject line "Responsible Gaming" or "Self-Exclusion Request" so your message is routed directly to our specialist team.
Play Smart. Play Responsibly.
fb977 is committed to keeping gambling fun, fair, and safe for every player in Bangladesh. Set your limits, know your boundaries, and enjoy our games with confidence.